After its official unveiling last month, Google’s Pixel Fold generated significant anticipation, with pre-orders becoming available in preparation for its highly anticipated sale on today, June 27. However, it appears that certain customers who placed pre-orders may face a disheartening outcome.
Regrettably, it has come to light that not all individuals who placed pre-orders for the Pixel Fold will receive the device as originally anticipated. In addition to expected delays in delivery due to the overwhelming demand, a more concerning issue has emerged. Some buyers have reported the unexpected cancellation of their pre-orders, adding to the disappointment and frustration surrounding the highly anticipated device.
As reported by Android Central, The issue of pre-order cancellations for the Pixel Fold has garnered attention within the GooglePixel subreddit, where a user first raised concerns about their canceled pre-order. Subsequently, numerous other users joined the discussion, sharing similar experiences of having their pre-orders canceled. The problem appears to impact customers both in the United States and the United Kingdom.
Notably, the cancellations primarily affect orders made through the Google Store, whereas pre-orders placed via retail and carrier partners seem to remain unaffected. This distinction adds further complexity to the situation and highlights that the issue may be specific to Google’s direct sales channels.
Cause of problem behind Pixel Fold pre-order cancellations remains unknown
In addition to the pre-order cancellations, it appears that customers are encountering various other errors and complications with their Pixel Fold orders. One customer reported receiving a notification stating that their order was canceled due to a violation of the sales terms. On the other hand, some individuals experienced issues with their payment methods being declined. Upon contacting customer support, several users were informed that these problems were simply the result of a software bug.
Unfortunately, despite acknowledging the bug, Google was unable to reinstate the affected orders. Instead, customers were advised to place new orders, resulting in a position at the end of the queue. This, in turn, led to further delays in receiving their Pixel Fold devices. To compound matters, there were instances where these re-orders were subsequently canceled as well, exacerbating the frustrations and disappointments faced by customers.
As of now, Google has not provided an official statement regarding the situation surrounding the Pixel Fold pre-order cancellations and related issues. We will continue to monitor the situation closely and update this article with any new information once it becomes available. It is reasonable to assume that Google is aware of the problem, and it is hoped that the company will work diligently to resolve the issue promptly.
In the interim, if you have been affected by this problem or have yet to place an order, it may be worth considering alternative options. Exploring third-party retailers or carrier outlets could provide an alternative avenue for purchasing the Pixel Fold. Additionally, visiting physical stores may be a viable option, as the reported issue appears to primarily impact Google’s online store.
Source