Apple identifies a fix to the iOS 6.1 Microsoft Exchange bug

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Last month, Apple released its new brand iOS 6.1 mobile operating system with new salient features for the Apple devices. Among the features, capability of resetting advertising identifier using a new Button was included.

But just after Apple introduced the OS, users started reporting the issues of excessive logging on Microsoft Exchange servers found on their devices running the OS.

Microsoft has stated that the problem is due to the iOS 6.1 which is responsible for increasing growth in transaction logs, CPU use, and memory consumption in Exchange Server 2010 when a user syncs a mailbox by using an iOS 6.1 based device. Hence, corporate users are advised not to upgrade to iOS 6.1 and those users who already upgraded are banned in enterprises because the bug is overloading corporate Exchange servers. Email downloading slowly, duplicate calendar items and the inability to delete, edit or move items are the symptoms of the issue.

Microsoft has suggested three workarounds for the bug:

1.Remove the Exchange account from the device
2.Create a custom throttling policy for iOS 6.1 users
3.Block iOS 6.1 users

Apple support team also has identified a fix. In order to fix the issue, disable and then re-enable the Exchange calendar on your iOS device using the steps below.

# Go to Settings > Mail, Contacts, Calendars
# Select the Exchange account from your Accounts list.
# Turn the switch for Calendars to OFF.
# Wait ten seconds.
# Turn the switch for Calendars back to ON.

Source: ZDNet

Categories iOS

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